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Consumer claims

We advise our clients on appropriate management of customer complaints to ensure compliance with the Australian Consumer Law as well as managing claims.

We advise our clients on appropriate management of customer complaints to ensure compliance with the Australian Consumer Law.

The management of customer claims in accordance with the requirements of the Australian Consumer Law is an area of much interest to the ACCC.

We also assist our clients in managing such claims, including assisting them in appropriately preparing for matters before any consumer tribunals and with Deeds of Settlement and Release in connection with such claims.

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Liability limited by a scheme approved under Professional Standards Legislation.